Soulmate Relationship Ready

Terms & Conditions

 

Gloria Zhang (the “Coach”) agrees to provide you with access to Soulmate Relationship Ready (the “Program”) upon the following terms and conditions. By registering for the Program, you (the “Client” or “You”) agree to be bound by and to abide by the following terms and conditions. This Agreement shall start upon registration by the Client in the Program and shall be enforceable between the parties starting on that registration date.  Soulmate Relationship Ready is a six (6) month program. The purpose of this Agreement is to set forth the details of the Parties relationship so each are clear as to respective roles and how communication will take place resulting in a relationship that will be positive, productive, and comfortable. 

In consideration of this Agreement, the Coach agrees to provide the services as outlined below and the Client will pay in the amount and according to the payment schedule noted below. THEREFORE, the Coach and the Client agree as follows:

  1.  TERMS
    • During the terms of this Agreement, the Coach agrees to provide services in accordance with the specific terms set forth in the Program as outlined herein.
    • The Program includes the following, although Coach reserves the right to alter or add additional services if Coach deems it in the best interest of the Client.
      • Thirty-two (32) Group Coaching Calls up to sixty (60) minutes in length; and
      • Six (6) Small Group Coaching Calls up to ninety (90) minutes in length; and
      • One (1) 1-1 Accountability Coaching Calls up to forty-five (45) minutes in length; and
      • Two (2) Follow-Up Accountability Coaching Calls up to thirty (30) minutes in length; and
      • Access to the Soulmate Member Slack Channel up to six (6) months in length; and
      • Access to the Soulmate Relationship Ready online course on Kajabi; and
    • At Coach’s discretion other materials, support, and/or bonus materials may be included.
    • The services to be provided by the Coach to the Client are coaching, which is not medical advice, therapy or counseling. Coaching topics may address specific personal projects, relationships, business, or general conditions in the Client’s life.
    • Client must utilize the scheduling links provided to reserve available Accountability Calls and/or Private Calls at least forty-eight (48) hours in advance. Client is responsible for booking their sessions in advance using the listed availability. The Coach and Company shall not be held liable or issue any refund if the Client is unable to find a slot at their preferred time.
    • Client agrees to cancel or reschedule a session more than twenty-four (24) hours prior to a scheduled session. If Client does not reschedule prior to this time, that session will be forfeited.
    • Client understands that coaching sessions will not be extended if Client is late and that if they are more than fifteen (15) minutes late the session is forfeited.
    • The Company shall set the dates and times for group coaching calls. The Client shall not receive any refund, partial or otherwise, if they are unable to attend some or all of the group coaching calls. The Client acknowledges that the Company shall schedule group coaching calls at all times of day to accommodate time-zones around the world and not all group coaching calls will be within their waking hours.
  2. METHODOLOGY. Coach will employ a range of methodologies. Client agrees to be open minded and partake in methods proposed. Client understands that Coach makes no guarantees as to the outcome of coaching sessions or the Program. Coaching may include establishing goals, identifying resources, creating action plans, strategizing, and providing models, examples, and in-the-moment skills training.
  3. PAYMENT.
    • The Client will make payment via the Website or other agreed upon method as outlined on the Website
    • So that Client is fully invested in this Program, no refunds will be issued. Client understands that Client is responsible for all payments whether or not Client is fully participating in the Program. No exceptions will be made in this matter and the Coach reserves the right to take legal action to collect payment.
    • The Client shall not make any chargebacks to the Company’s account. The Client shall pay for any fees associated with recouping payment, including but not limited to, collections fees and attorneys’ fees. 
    • By purchasing a Program with a payment plan or recurring membership fees, the Client hereby authorizes the Coach to charge their credit card or other payment card automatically for any ongoing membership fees or payments owing as determined by the provisions of this Agreement. 
  4. LEGAL DISCLAIMER – NOT MEDICAL ADVICE. The Client shall be required to use their own judgment in applying the information provided in the Coaching Services to their own personal circumstances and may wish to get additional professional advice, including medical advice, where appropriate. By participating in coaching services and the Program, Client acknowledges that Gloria Zhang is not a psychologist, medical professional, attorney, or financial advisor, and coaching does not replace the care of other professionals. Coaching is in no way to be construed or substituted as psychological counseling or any other type of therapy or advice. If Client is presently under any form of psychiatric care or specialized medical supervision, Client is to inform Coach prior to working together.
  5. CLIENT DUTIES AND RESPONSIBILITIES. The Coach and the Client each acknowledge and agree to their respective duties and responsibilities under this Agreement, including the following duties and responsibilities of the Client:
    • The Client shall be solely responsible for creating and implementing their own physical, mental, financial, educational and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship with the Coach, and the implementation of choices rests solely and exclusively with them;
    • The Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the relationship;
    • The Client acknowledges that coaching does not involve the diagnosis or treatment of physical or mental disorders and that coaching is not to be used as a substitute for counseling, psychotherapy, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals.
    • The Coach may provide the Client with information relating to products that the Coach believes might benefit the Client, but such information is not to be taken as an endorsement. The Coach is not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information or coaching provided.
    • The Coach may provide Client with third-party recommendations for such services as coaching, books, health, or other related services. Client agrees that these are only recommendations and the Coach will not be held liable for the services provided by any third-party to the Client. The Coach is not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information or services provided by a third-party.
    • Any testimonials, earnings, or examples shown through Coach’s website, programs, and/or services are only examples of what may be possible for Client. There are no assurance as to any particular outcome based on the use of Coach’s programs. Client acknowledges that Coach has not and does not make any representations as to the future income, personal relationships, health, mental health, or potential profitability or loss of any kind that may be derived as a result of use of participation in the Program.
  6. CONFIDENTIALITY. This Agreement is considered a mutual non-disclosure agreement. Both Parties agree not to disclose, reveal or make use of any information learned by either party during discussions, coaching sessions, or otherwise.
    • Client agrees to not disclose to anyone outside the Program any information that may help to identify another Program member. This includes, but is not limited to, names, physical descriptions, biological information, and specifics to the content of interactions with other Program members.
    • The Coach will follow all applicable rules regarding confidentiality in accordance with any applicable codes of conduct and professional standards. The parties recognize that the Coach-Client relationship is not considered a legally confidential relationship (such as with a physician or lawyer) and thus communications are not subject to the protection of any legally recognized privilege. Client acknowledges that Coach may share confidential information or coaching sessions with Coach’s contractors or representatives solely for the purpose of fulfilling the obligations of this Agreement. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used by safeguarding the Parties own confidential information. The obligation of the Parties hereunder to hold the information confidential does not apply to information that is subsequently acquired by either Party from a third party who has a bona fide right to make such information available without restriction.
    • Both Parties agree that any and all Confidential Information learned as of the date of purchase shall survive the termination, revocation, or expiration of this Agreement.
  7. RECORDING OF CALLS. Client acknowledges that all calls may be recorded for purposes of fulfilling the terms of this Agreement, including but not limited to providing the calls to the Client and recording group calls so others may have access to recordings.
  8. LIMITED LICENSE TO COACHING PROGRAM MATERIALS. The Coach may use copyrighted materials and tools in the course of providing Coaching Services. The Client is granted a single-use, non-exclusive, non-transferable, revocable license to use such materials within the context of Coaching Services only. All ownership rights in any intellectual property related to the Coaching Services remain with the Coach and the Client may not use or reproduce any of the content in any manner, without the express written consent of the Coach. Client also agrees that any testimonials provided to the Coach will be made public and be utilized for marketing purposes.
  9. LEGAL DISCLAIMER – TECHNOLOGY. The Coach shall not be liable for any losses or damages of any kind related to any websites, technology platforms or any other technology used in the delivery of the Coaching Services being unavailable or unusable for any reason whatsoever. The Client hereby agrees that they have the necessary Internet connection and other technology in order to participate fully in the Coaching Services.
  10. FORCE MAJEURE. In the event that any cause beyond the reasonable control of either Party, including without limitation acts of nature, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, Government of Canada travel advisory or a travel advisory in the location of the Client or the Company, a pandemic as defined by the World Health Organization (WHO), labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
  11. RELEASE AND INDEMNITY. The Client hereby agrees to release the Coach and their partners, contractors, employees, consultants, agents and licensors from liability, and in no event shall any or all of the Coach and their partners, contractors, employees, consultants, agents or licensors be liable to the Client or any other person or entity, for any and all liabilities and damages (including any direct, indirect, special, exemplary or consequential damages, including lost profits) whatsoever arising from the use of the Program (including any breach by you thereof), or otherwise relating to this Agreement and the Client agrees that their sole remedy for any claim, loss, damage, costs or expenses is to terminate the Program. The Client will indemnify and hold harmless the Coach and its partners, contractors, employees, consultants, agents or licensors from and against any claims, losses, judgments, damages, costs and expenses (including without limitation, reasonable legal fees) incurred by any of them due to or resulting from their use of the Program or otherwise relating to this Agreement. The Client will also indemnify and hold harmless the Coach and their partners, contractors, employees, consultants, agents or licensors from and against any claims brought by third parties arising out of the use of Program.
  12. NON-DISPARAGEMENT. The Parties agree and accept that the only venue for resolving a dispute shall be in the venue set forth herein below. The Parties agree that they shall not engage in any conduct or communications with a third party, public or private, designed to disparage the other. Client shall not make any false, disparaging, or derogatory statement in public or private regarding the Coach or Coach’s Company, its employees, contractors, or agents. The Coach shall not make any false, disparaging, or derogatory statements in public or private regarding Client and its relationship with the Company.
  13.  GOVERNING LAW AND JURISDICTION. The Coaching Services are provided by the Coach within the Province of Ontario, Canada. By accessing or using the Coaching Services, the Client and Employee Client if any, agree that all matters relating to your access to, or use of the Coaching Services shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The Client agrees and hereby submits and attorns to the exclusive jurisdiction of the courts of the Province of Ontario with respect to all matters relating to their access to and use of the Program.
  14. CUSTOMER SERVICE REQUESTS. If you have questions or comments or need to provide notice of any kind to the Coach regarding the Program, please e-mail the Coach at [email protected].
  15. DISPUTE RESOLUTION. If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Coach and the Client agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover legal fees and court costs from the other party.
  16. GOOD FAITH. Each party represents and warrants to the other that such party has acted in good faith, and agrees to continue to so act, in the negotiation, execution, delivery, performance and any termination of this Agreement.
  17. ENTIRE AGREEMENT. This is the entire agreement between the Client and the Coach relating to your access and use of the Program and the content therein.